fb44 Privacy Policy
This policy gives a full description of how your personal information is collected, used, and kept secure on the fb44 platform.
Introduction and Scope
fb44 ("we", "our", or "platform") is an online gaming and betting service provider for users in Bangladesh. We place the highest importance on our users' privacy and are always committed to protecting your personal information.
This privacy policy applies to the use of the fb44.cam website and its related services. When you register on our platform, play games, or use any other service, you will be considered to have given your consent to the terms of this policy.
This policy operates together with our Terms and Conditions and Responsible Gaming policy. If anything is unclear, please contact us.
1.1 Definitions
The key terms used in this policy are as follows:
- Personal Information: Any information that can identify a specific individual — such as name, email address, mobile number, financial details, and so on.
- User: Any person, registered or unregistered, who uses our services on the fb44 platform.
- Processing: Any operation carried out on personal information — including collection, storage, use, transfer, or deletion.
- Cookie: A small data file stored on your device that helps us improve the quality of our services.
What Information We Collect
fb44 collects only the information that is necessary to operate our services safely. The different types of information are described below:
2.1 Information Provided at Registration
- Full name (as it appears on official ID)
- Email address
- Mobile number
- Date of birth (for age verification — to confirm 21+)
- Residential address
- Preferred currency (BDT / Taka)
2.2 Identity Verification (KYC) Information
To keep financial transactions secure and to prevent money laundering, we may ask for the following documents:
- Copy of National ID (NID) or passport
- Recent photo or selfie
- Utility bill or bank statement as proof of address
- Proof of ownership of payment method (bKash, Nagad, Rocket, or bank account)
2.3 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Payment method details (last few digits of account number)
- Transaction ID and status
2.4 Automatically Collected Information
The following information may be collected automatically while you use our site:
- IP address and device information
- Browser type and version
- Page visits and click data (log files)
- Session duration and frequency
- Cookies and similar tracking technologies
2.5 Gaming Information
- Gaming history, bet amounts, and results
- Preferred game type and time
- Record of bonus and promotion usage
Purpose of Information Use
fb44 uses collected information only for lawful and clearly defined purposes. The main purposes for which we use information are described below:
3.1 Account Management
We use your registration information to create and verify your account, confirm your identity, and maintain login security.
3.2 Service Delivery and Improvement
Information is used to personalise the gaming experience, resolve technical issues, and improve the overall quality of our platform.
3.3 Financial Transaction Processing
Your financial information is required for deposits, withdrawals, and bonus payments. Information is also used to ensure the minimum deposit of ৳300 and withdrawal of ৳800 are met.
3.4 Security and Fraud Prevention
We use automated monitoring systems to prevent account hacking, fraudulent transactions, and money laundering. If suspicious activity is detected, an account may be temporarily suspended.
3.5 Compliance with Legal Obligations
Where required to comply with applicable laws, regulations, and directions from regulatory authorities, we may retain and disclose information.
3.6 Customer Support
Your account information remains accessible to our 24/7 live chat support team so that fast and effective assistance can be provided.
3.7 Responsible Gaming
By monitoring your gaming behaviour, we can identify early signs of problematic gaming and provide the necessary support. To learn more, visit our Responsible Gaming page.
Information Sharing with Third Parties
fb44 never sells or rents your personal information. However, information may be shared with third parties in the following specific cases:
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete financial transactions. This information is used solely for transaction verification.
4.2 Technology and Software Partners
Game software providers and technology partners may access limited information to operate their services. They work under strict confidentiality agreements.
4.3 Legal Authorities
If disclosure of information is legally required on the basis of a law enforcement or judicial order, we may provide the necessary information.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. We will notify you in advance of any such change.
4.5 Analytics Services
We use anonymised analytics data to improve service quality. No individual can be identified from this information.
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and core service operation. Disabling them will prevent our services from functioning properly.
5.2 Performance Cookies
These cookies are used to identify page loading times and technical issues. The information collected is anonymous and used for overall analysis.
5.3 Functionality Cookies
These cookies help remember your language preference, display settings, and personalised options.
5.4 Cookie Management
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may disrupt some core services, including account login.
Data Security Measures
fb44 applies industry-standard technical and administrative security measures to protect your personal and financial information.
6.1 Encryption Technology
All our data transfers are protected by SSL (Secure Socket Layer) / TLS encryption. This means all information passing between your browser and our servers cannot be read by third parties.
6.2 Protection of Stored Data
Sensitive information stored on our servers (passwords, financial data) is protected by strong hashing and encryption algorithms.
6.3 Access Control
Access to user information is restricted to authorised staff only and granted solely on a need-to-know basis. All access is recorded in logs.
6.4 Regular Security Reviews
We regularly audit and update our security systems. When vulnerabilities are identified, immediate action is taken.
6.5 Response to Data Breaches
If a data breach occurs and it could put your rights at risk, we will notify you by email as quickly as possible and take the necessary steps.
Data Retention Period
We retain your personal information only for as long as it is necessary or legally required.
7.1 Information for Active Accounts
While your account is active, we retain all your information. This is essential for providing our services.
7.2 After Account Closure
After an account is closed, we retain financial and transaction-related information for a set period in line with regulatory requirements. Once that period ends, the information is securely deleted.
7.3 In the Case of Legal Disputes
If any legal dispute, complaint, or investigation is ongoing, the relevant information will be retained until the matter is fully resolved.
Your Rights
As a user of fb44, you have certain important rights over your personal information:
8.1 Right to Know
You may request to know what information we hold about you. We will provide full details within 30 days of receiving your request.
8.2 Right to Correction
If any of your stored information is incorrect, you may request that it be corrected. This can be done through account settings or live chat.
8.3 Right to Erasure
You may request the deletion of your personal data if there is no legal obligation requiring us to retain it. Please note, however, that deleting data is not possible without closing the account.
8.4 Right to Restrict Processing
In certain circumstances you may request a temporary restriction on the processing of your data — for example, if there is a dispute regarding the accuracy of the data.
8.5 Right to Lodge a Complaint
If you believe we have violated this policy, please contact us directly in the first instance. If the matter is not resolved, you may lodge a complaint with the relevant authority.
Protection of Minors
fb44 is intended solely for individuals aged 21 and above. We strictly ensure that minors are unable to use our platform.
- Age verification is mandatory at the time of registration.
- We do not knowingly collect personal data from anyone under the age of 21.
- If we become aware that a minor has created an account, the account will be closed immediately and the associated data will be deleted.
- If a parent or guardian believes their child has created an account on our platform, please contact us immediately.
Policy Changes and Updates
We may update this privacy policy from time to time due to business changes, new technologies, or legal requirements.
10.1 Notice of Changes
For significant changes, we will notify you in advance via your registered email address or through our website. For minor changes, the "Effective Date" on this page will be updated.
10.2 What You Should Do
You are advised to check this page regularly. Continuing to use fb44 after an update constitutes your acceptance of the revised policy.
Contact Us: For any questions or requests regarding the privacy policy, please get in touch with us — [email protected] or via 24/7 live chat.